The Cake Store

The wrong flavoured cake was delivered for my wedding. I reported it and was told I would receive a call back and I never did. They only emailed once I wrote a negative review after they automatically requested one. They didn't post it on their website - they only post the 5* ones! They eventually offered a free cake - hardly going to relive the cutting of the cake at home. I said I would rather have a partial refund and they never bothered to get back to me!

Very happy with the service. With only 2 days notice. Cake Store produced two delicious, large and creative cakes, made to our design from a photo we sent. Delivered to the door.
The client was very happy. Cakes were stunning (3 ft crocodile design) and were light and moist inside. Would definitely recommend and use again.

Bad. The cupcakes never arrived, despite that the delivery date was 1 day before the event date.
Delivery date : 28 October 2021 / Event date : 29 October 2021
On Monday morning, 1 November 2021,still the cupcakes have not arrived!!

I'm very happy with my experience with The Cake Store. I've ordered many times from them and have been happy every single time. However, all of these past times were when I lived at home in London (Brockley). This is my first time doing an overseas transaction with them.

In an attempt to purchase a birthday cake for my mother I went online to order. But was unable to submit my order - I think it may have been because it was past the deadline. Anyway, I gave them a call and I spoke with a gentleman who was SO friendly. He took my order and all the details and assured me it would be ready for pick up the next day. Which it was.

Obviously, I didn't get to taste the cake this time but I received lots of feedback from family friends telling me that the cake was gorgeous and tasted great.

The Cake Store isn't cheap but essentially you get what you pay for and for me, I knew I would get a great looking and tasting cake. That's worth it in my opinion.

The only reason for one star deduction is that there is no cut off time stated on the website for online orders.

Oh my goodness, this place is a treat! It's a fairly ordinary bakery with the most amazing cake store attached. The cakes that they produce are stunning - the really imaginative kind that you see on the telly. And you may actually have seen their cakes on the TV in fact. For the Golden Jubilee they were commissioned to make a huge tea party cup cake array that was amazing!

If you want the photo of your loved-one printed onto a cake, this is the place for you!

My police sergeant girlfriend recommended this store to me when I told her I would purchase a retirement cake for her. Her department gave her a surprise retirement party including a cake hence she said she was "caked out" and told me to cancel believing I would at least be able to get a store credit. I contacted the store almost 24 hours prior to pickup and was told by the manager that since the cake hadn't been iced that I would likely be able to get a refund but that I should also email my request. Alas, no answer for 13 hours. The owner was unwilling to accommodate a refund or store credit despite the cake not being prepared. My friend picked up the cakes and had to wait for the cakes thereby underscoring that the cakes could have been re-purposed and the cakestore was perfectly fine keeping my $ and using the cake as inventory. SMH. Even if this is the best cake I've ever had, I will NEVER frequent this store again given their refusal to accommodate a reasonable request given that they hadn't even started customizing the cakes!! Customer Service Trumps Product every time!!!

The cake store is the best cake shop in london winning many awards and running for over 70 years you will get the best cake you'll ever have. They specialise in making cakes for occasions, inside the shop is a bakery section and displays of exclusive cakes. From fruit cake, chocolate cake, rich cakes, kids and wedding cakes, birthdays cakes....you can order online or visit the store, and the cake is made to your specification ,furthermore the price...marvellous!!! I ordered my cake from the cake store it was made on time and they delivered it, what more can you ask for:)

Long established reputable south London bakery provding cakes and biscuits for all occasions. Made to order in addition to drop in service. Nice range of biscuits and breads to buy over the counter and helpful, cheery staff.
Delivery available across the M25.

We bought our daughters birthday cake from here, although the decorating was nice the sponge was dry and wasn't nice at all. Not worth the money spent and will not go there again..


No stars deserved

A wonderful shop - not only can you get everyday bakery items which are just delicious, you can also order many different kinds of cakes, from birthday to christening and weddings. I ordered a special retirement cake from here and it more than exceeded expectations. Not only was the design wonderful, but the taste was also extremely good - excellent quality and definitely recommended!