Girls at front desk were accommodating. I had an appointment at 11, and then spa changed it to 10:50, we explained it would have to be at 11 due to a heart echo Gram that was already scheduled that took a couple months to get into. They said no problem however, when I arrive at 11 the masseuse, ROBERT was very rude and said I can only do limit on you and I don't care about your doctors appointment. I would've been fine with a limited massage however cannot handle the attitude of not caring about your customers.I decided to pay the cancellation fee versus having him massage me. We were celebrating my mom's 80th birthday and this was a downer. My husband and I are regular customers to the RB in for dining, staycation, spa and we even throw an annual golf tournament in the spring. I'm sad to have been treated in a manner where you are not respected especially after being at the doctors for heart issues. My mom and friends already went in for their massages cause they kept the 10;50. We were told I would've be accommodated however, that did not happen